1. Who We Are
DN Tours (PVT) LTD ("we", "our", "us") is a registered private limited company based in Hambantota, Southern Province, Sri Lanka. We operate the website dntourssrilanka.com and provide private tours, safari experiences, and airport transfer services.
Contact: Erangaalan@gmail.com | +94719118455
2. Information We Collect
We may collect the following personal data when you interact with our website or services:
- Contact information: Name, email address, phone number, and WhatsApp number provided when you make a booking inquiry or use our contact forms.
- Booking details: Tour preferences, travel dates, group size, pickup location, and special requirements.
- Technical data: IP address, browser type, device information, and pages visited — collected via cookies and analytics tools.
- Communication records: Messages exchanged via email, WhatsApp, or our website contact forms.
3. How We Use Your Data
We use your personal data for the following purposes:
- Processing and confirming tour bookings and airport transfers.
- Communicating with you about your booking, itinerary changes, or special requests.
- Improving our website, services, and customer experience.
- Complying with Sri Lankan legal and regulatory requirements.
4. Legal Basis for Processing (GDPR)
For visitors from the European Economic Area (EEA), we process your data under the following legal bases:
- Contractual necessity: To fulfill your tour booking or transfer arrangement.
- Legitimate interest: To improve our services and respond to inquiries.
- Consent: For optional cookies and marketing communications, which you can withdraw at any time.
5. Data Sharing
We do not sell your personal data. We may share limited information with trusted third parties solely to deliver our services (e.g., national park authorities for safari permits, hotel partners for pickups). All partners are required to handle your data in accordance with applicable privacy laws.
6. Data Retention
We retain your booking data for up to 3 years after your last tour for customer service and legal compliance purposes. You may request deletion at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing of your data.
- Withdraw consent at any time.
- Lodge a complaint with a data protection authority.
8. Cookies
Our website uses cookies to enhance your experience. For details, see our Cookie Policy.
9. Security
We implement appropriate technical and organizational measures to protect your personal data, including HTTPS encryption for all data transmission and secure storage practices.
10. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or to exercise your rights, contact us at:
DN Tours (PVT) LTD
Hambantota, Southern Province, Sri Lanka
Email: Erangaalan@gmail.com
Phone: +94719118455